FAQs
-
How do I know when it's time?
Deciding when it's time to say goodbye can be hard to determine. Quality of Life is a large factor in determine the answer to this question, including but not limited to whether or not your pet is painful, if he/she is still eating, whether there are more good days than bad, etc.
Please see the Quality of Life Scale on this page; if you still need guidance you may want consider a phone or in-home consult with Dr. Chan.
-
How is the procedure performed?
A gentle sedative injection under the skin is typically given prior to euthanasia to allow your pet to relax and be as comfortable as possible. A temporary catheter is then placed once your pet is sedate. The remaining medications are typically given through a small temporary catheter in your pet’s paw or leg. There are some cases where this is not possible, in which case Dr. Chan will explain any alternative that may happen.
-
Do I need to purchase an urn?
The Standard Paw Package includes standard box urn.
With our Premium Paw Package, you have a choice of a customizable urn that can hold photos or be engraved.
If you would like to split your pet’s ashes into more than one urn, there is a $15 additional fee for a second standard urn.
-
What mementos are available?
A complimentary paw print of your pet’s paw is included with all private cremations, but mementos are also available with communal aftercare.
Additional paw prints can be purchased for an additional fee. Other mementos include ink prints of your pet’s paw or nose, or laser engraved onto a pendant.
These can be seen in the Urns and Mementos section above.
-
How long before I get my pet’s ashes back?
The return time for ashes is 14-21 business days.
Hoildays or the purchase of any additional mementos or a special urn may prolong the return time.
-
How do I get my pet’s ashes back?
Hand delivery in the San Fernando Valley at no charge on weekends only. Special delivery dates or hand delivery out of SF Valley is available for additional fee (ranging from $50-150).
Ashes can also be shipped directly to you at no charge (with a signature required), or you have the option of picking them up in person, however office hours in San Fernando Valley are limited to 9a-2p on Thursdays only.
-
What if I do not want my pet cremated?
As a gentle reminder, according to Los Angeles Municipal Code 53.62, “No person shall bury any animal or fowl in the City except in an established cemetery.” This means that unless you choose a pet cemetery, burying your pet at home is not permitted.
Unwelcome wild animals are likely to find a pet who has been buried in your yard, and in some cases it can result in harm to endangered species such as the bald eagle (click here for a recent article).
The City of Los Angeles also has options for picking up deceased pets which must be scheduled by contacting them at 800-773-2489, calling 311 or clicking here: https://www.laanimalservices.com/deceased-animal
-
Do you offer payment plans?
We offer Scratch Pay for any euthanasia and aftercare services (see application link at the bottom of the page).
We also have a 30 day in-house payment plan which requires a minimum deposit due at the time of services if requesting your pet’s ashes returned. Please call for details.